LOWONGAN KERJA Smart Handheld PT Acer Indonesia

LOWONGAN KERJA PT Acer Indonesia

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :

2nd Level Specialist for Smart Handheld
(Jakarta Raya)

Responsibilities:

• Handle all special case for Smart Handheld unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectations
• Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level
• Up date information regarding service operation matters from Acer Asia Pacific to Service Operation department effectively
• Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of Service Level Agreement & Customer Satisfaction Index
• Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective

Requirements:

• Candidate must possess at least a Bachelor’s Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• Minimum 5 years working experience as 2nd level support in Smart Phone or Brand Computer
• English is mandatory
• Strong technical knowledge and hands-on experience on Microsoft Windows O/S, Networking, Security, Unix, Database (SQL, Oracle, Progress), Lotus Notes, and Microsoft Office applications
• Preferably Coordinator/Supervisors specializing in Engineering – Electronics/Communication or equivalent.
• Full-Time positions available.

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to: hrd@acer.co.id